GK
Gerhard K
1 reviews | Active since Dec 2019
03 Apr 2023, 10:46
Absa home insurance still useless
Another day, another useless Absa home insurance claim. This time I've been waiting a week to get a burst geyser replaced. After repeated calls asking for updates with empty promises and emails going unanswered, I have to once again resort to complaining on social media to get answers.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
03 Apr 2023, 11:34Dear Gerhard Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply03 Apr 2023, 11:34
Official
Dear Gerhard Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayAbsa Bank Group Customer Care
GK
Gerhard K's updateReviewer Update
04 Apr 2023, 13:09I have just been advised that Absa is still busy investigating my complaint and awaiting feedback from the plumber. Which is it? The next update will be in 2 days. So every interaction with Absa adds another 2 days of my house being without running water.
Clearly there is no urgency to get this resolved.
Clearly there is no urgency to get this resolved.
GK
Gerhard K's update04 Apr 2023, 13:09
Reviewer Update
I have just been advised that Absa is still busy investigating my complaint and awaiting feedback from the plumber. Which is it? The next update will be in 2 days. So every interaction with Absa adds another 2 days of my house being without running water.
Clearly there is no urgency to get this resolved.
Clearly there is no urgency to get this resolved.
Absa's replyOfficial
04 Apr 2023, 14:25Dear Gerhard
Please be advised that this matter has been escalated to our Absa Insurance Dept. for urgent intervention.
We do apologise for the inconvenience caused.
RegardsPravesh BejayAbsa Bank Group Customer Care
Please be advised that this matter has been escalated to our Absa Insurance Dept. for urgent intervention.
We do apologise for the inconvenience caused.
RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply04 Apr 2023, 14:25
Official
Dear Gerhard
Please be advised that this matter has been escalated to our Absa Insurance Dept. for urgent intervention.
We do apologise for the inconvenience caused.
RegardsPravesh BejayAbsa Bank Group Customer Care
Please be advised that this matter has been escalated to our Absa Insurance Dept. for urgent intervention.
We do apologise for the inconvenience caused.
RegardsPravesh BejayAbsa Bank Group Customer Care
GK
Gerhard K's updateReviewer Update
17 Apr 2023, 11:14Entering week 4 without a geyser. I honestly didn't think it was possible to receive worse service from Absa Insurance than we did only 3 months ago, but here we are. I regret not immediately following through with cancelling my insurance. At least now I know they're consistent - I won't make the same mistake again.
For the record, below is a timeline of this claim so far. Decide for yourself whether you want to do business with this company.
Mon 27/03 - Claim logged
Tue 28/03 - Plumber inspects geyser
Wed 29/03 - ...
Thu 30/03 - Email asking for an update
Fri 31/03 - ...
Mon 03/04 - Call asking for an update. Informed plumber tried to call me on Friday (he did not). Something about a 300l geyser being too heavy and having to provide a structural report. I provide documentation showing it's in fact a 250l geyser.
Tue 04/04 - Email asking for an update
Wed 05/04 - ...
Thu 06/04 - Call from claims handler. I need to prove it's a 250l geyser or provide a structural report. I throw my toys and get a cash settlement offer.
Fri 07/04 - Public holiday
Mon 10/04 - Public holiday
Tue 11/04 - Reluctantly contact engineer to inspect roof
Wed 12/04 - Engineer does inspection
Thu 13/04 - Engineer provides report to Absa. Cash settlement declined. Ask for installation date by CoB Friday.
Fri 14/04 - Informed Absa is still busy with costing, even though they literally made a cash offer a week earlier. Told they will revert by Tuesday.
Mon 17/04 - ...
For the record, below is a timeline of this claim so far. Decide for yourself whether you want to do business with this company.
Mon 27/03 - Claim logged
Tue 28/03 - Plumber inspects geyser
Wed 29/03 - ...
Thu 30/03 - Email asking for an update
Fri 31/03 - ...
Mon 03/04 - Call asking for an update. Informed plumber tried to call me on Friday (he did not). Something about a 300l geyser being too heavy and having to provide a structural report. I provide documentation showing it's in fact a 250l geyser.
Tue 04/04 - Email asking for an update
Wed 05/04 - ...
Thu 06/04 - Call from claims handler. I need to prove it's a 250l geyser or provide a structural report. I throw my toys and get a cash settlement offer.
Fri 07/04 - Public holiday
Mon 10/04 - Public holiday
Tue 11/04 - Reluctantly contact engineer to inspect roof
Wed 12/04 - Engineer does inspection
Thu 13/04 - Engineer provides report to Absa. Cash settlement declined. Ask for installation date by CoB Friday.
Fri 14/04 - Informed Absa is still busy with costing, even though they literally made a cash offer a week earlier. Told they will revert by Tuesday.
Mon 17/04 - ...
GK
Gerhard K's update17 Apr 2023, 11:14
Reviewer Update
Entering week 4 without a geyser. I honestly didn't think it was possible to receive worse service from Absa Insurance than we did only 3 months ago, but here we are. I regret not immediately following through with cancelling my insurance. At least now I know they're consistent - I won't make the same mistake again.
For the record, below is a timeline of this claim so far. Decide for yourself whether you want to do business with this company.
Mon 27/03 - Claim logged
Tue 28/03 - Plumber inspects geyser
Wed 29/03 - ...
Thu 30/03 - Email asking for an update
Fri 31/03 - ...
Mon 03/04 - Call asking for an update. Informed plumber tried to call me on Friday (he did not). Something about a 300l geyser being too heavy and having to provide a structural report. I provide documentation showing it's in fact a 250l geyser.
Tue 04/04 - Email asking for an update
Wed 05/04 - ...
Thu 06/04 - Call from claims handler. I need to prove it's a 250l geyser or provide a structural report. I throw my toys and get a cash settlement offer.
Fri 07/04 - Public holiday
Mon 10/04 - Public holiday
Tue 11/04 - Reluctantly contact engineer to inspect roof
Wed 12/04 - Engineer does inspection
Thu 13/04 - Engineer provides report to Absa. Cash settlement declined. Ask for installation date by CoB Friday.
Fri 14/04 - Informed Absa is still busy with costing, even though they literally made a cash offer a week earlier. Told they will revert by Tuesday.
Mon 17/04 - ...
For the record, below is a timeline of this claim so far. Decide for yourself whether you want to do business with this company.
Mon 27/03 - Claim logged
Tue 28/03 - Plumber inspects geyser
Wed 29/03 - ...
Thu 30/03 - Email asking for an update
Fri 31/03 - ...
Mon 03/04 - Call asking for an update. Informed plumber tried to call me on Friday (he did not). Something about a 300l geyser being too heavy and having to provide a structural report. I provide documentation showing it's in fact a 250l geyser.
Tue 04/04 - Email asking for an update
Wed 05/04 - ...
Thu 06/04 - Call from claims handler. I need to prove it's a 250l geyser or provide a structural report. I throw my toys and get a cash settlement offer.
Fri 07/04 - Public holiday
Mon 10/04 - Public holiday
Tue 11/04 - Reluctantly contact engineer to inspect roof
Wed 12/04 - Engineer does inspection
Thu 13/04 - Engineer provides report to Absa. Cash settlement declined. Ask for installation date by CoB Friday.
Fri 14/04 - Informed Absa is still busy with costing, even though they literally made a cash offer a week earlier. Told they will revert by Tuesday.
Mon 17/04 - ...
GK
Gerhard K's updateReviewer Update
17 Apr 2023, 14:52I just had a call from Absa Insurance who now says I have to pay a betterment cost of R10,000 since I have a 250l geyser which they have to replace with a 300l. This is after they made me pay an engineer to get a structural report to get a 300l geyser installed.
You cannot make this stuff up!
You cannot make this stuff up!
GK
Gerhard K's update17 Apr 2023, 14:52
Reviewer Update
I just had a call from Absa Insurance who now says I have to pay a betterment cost of R10,000 since I have a 250l geyser which they have to replace with a 300l. This is after they made me pay an engineer to get a structural report to get a 300l geyser installed.
You cannot make this stuff up!
You cannot make this stuff up!