Absa Home Insurance poor service

Claim no: ***

My home was affected by the floods that took place in KZN on the 11th of April, I then wrote to ABSA Home Insurance claim on the 20th April filing for a claim for the damage caused by the floods, it is almost a month since I submitted my claim but I have not received any feedback on the progress of my claim. I am now tired of waiting, you guys are treating me like I do not pay for my insurance, my fence was damaged putting my family's life at risk as we do not feel safe since the fence was damaged. I would appreciate if you guys take my claim seriously and provide feedback, I am not making monthly donations to you when I pay for insurance but I am paying to get assistance in issues like this, If I am not getting any assistance I do not see a reason to keep paying for the insurance with you, I would rather move to other insurance companies who prioritize their clients.