ABSA home insurance- Non-existing service and lies

March 2022: I lodged a claim with Absa regarding bad workmanship from a previous claim in 2017 that resulted in collapse of roof. Claim was logged with correspondence, an Assessor was sent from Absa and the report was compiled and submitted. Last week of March a engineer was send to assess and submit a report which was done and logged. I have been given the run around, making calls, speaking to different consultants and only get the same answer that the claim has been escalated to management. Directly after every contact I made, I received a SMS stating that the claim will be resolved within 2-3 days. Due to this frustrating I have opted to post a complaint on this platform as it seems that this the only way that clients are helped with ABSA. The biggest concern I have as a ABSA client having insurance and still paying monthly premiums is the disregard ABSA has for me as a client. Speaking to the engineer he expressed the situation to be a great safety concern and the roof could collapse at any time if not addressed. We are now entering the rainy season that will further deteriorate the situation and pose a greater safety concern of roof collapse.

I have been advised by friends and family to post this complaint to help others and move to an insurance company that actually values clients and not only their monthly premiums