ABSA Home Insurance - No urgency and poor communication

ABSA Home Insurance - No urgency and poor communication

Since the beginning of October, our geyser has been tripping the main switch. We logged a claim with ABSA Home Insurance and they sent someone to fix it.

A week later, the exact same problem started again. I called ABSA again and they said they now need to get an electrician to check it out.

Since then, there has been no progress. I have to constantly call them for updates - if I don't call, they never update me. No one takes ownership.

From the beginning of October until now, our geyser has been off. I have been forced to buy gas just to have warm water.

I really do not recommend ABSA Home Insurance.