ABSA home Insurance - No response for almost a month!

Claim number ***. This is only the second time in about 10 years the we have sent in a claim for Absa home insurance and this time is exactly like the last. An initial response which looks positive and then nothing. No call from the claims agent who is "handling" our claim and the storm damage in our home continues to worsen. I have called and emailed and still no response. Terribly frustrating and disappointing. I am at my wits end with Absa and seriously hope this will be the last claim we will have to lodge, as it's such a time-waster waiting for them to get back to you. Happy to take your bond on time each month, but can't reply when the help needs to go the other way. Caroline.