ABSA Home Insurance Listen to *********** Service Providers

Two weeks ago we experienced a storm in KZN. I contacted ABSA bank following tiles being blown and broken,water leaking through the roof.The contractor selected by ABSA House and Home Refurbishments attend to the house a week later and the visit, he arrived 45 minutes late. The sms I received stated 15h00 and the employee showed me his job card for 15h30. He also got lost hence the further delay. Shocking treatment of ABSA clients. I had to phone the call centre on Friday to find out where he was.It was a Friday so I anticipate he was rushing - not a great way to treat a client of ABSA. At the inspection with the Vinay the employee from the service provider he indicated the following to me as we walked around the house: 1. The wind has broken and moved some tiles causing water leakage in to the house. 2. As a result of the wind, the outside guttering by the enterainment area was blown off. I showed him the gutter. 3. The wind and rain caused damage to the kitchen area. 4. The damp areas in the lounge area,the bathroom area were measured and Vinay stated it is due to the tiles which were blown off causing water to leak in. 5. Water flooded in to the guest toilet - by the rain and wind. 6. The roof at the front as you walk down the stairs was damaged due to what Vinay had stated was a tile blowing off the roof.

Today I call the ABSA call centre only to be told by Nicolene that the claim has not been approved due to the report by Vinay the service provider who stated it is a maintenance issue. I fail to understand as a client who pays my premium monthly that ABSA take the word of a service provider who arrived late and whom I question is knowledge base. How on earth can a raging windy stormy scenario present as a maintenance issue. Today as it stands, in KZN, we have floods of water coming through our doors and roofs - are we going to be told it is a maintenance issue. I have never heard of a service provider who blames the weather on maintenance. Apparently this Vinay chap stated that the drains and roof valleys have leaves in them - well they would after a storm. I wish to add that this particular service provider took over a week to confirm an appointment as I had contacted them and they stated their phone and fax lines had been down for a few days. So there were more delays and now it is assumed it is due to lack of maintenance.My roof was lined and protected by a service provider called Dean so the roof was in good order. We have never experienced this before so I take offence at being told it is due to lack of maintenance.The STORM AND WIND CAUSED DAMAGE TO MY PROPERTY.Should my property be destroyed further due to the rain today, I will seek legal consult and expose ABSA further for using service providers that do not appear to know what they are doing! Shocking!