Absa Home Insurance Know your insurer and how they operate

<p>I experieced a pipe burst in the bathroom last week at approximately 4am in the morning.</p> <p>Stepping out of bed into ice cold water.</p> <p>My immediate thoughts was the geyser had burst. I managed to get into the roof area where the geyser is installed but found the geyser in tact. I made my way to the bathroom and found water gushing out below the basin.</p> <p>I immediately went to the municipal emergency shut off valve outside the house and found that the municipality had no tap handle fixed to it. I went back inside and found a spanner that barely fit to the external water meter shut off mechanism. In the meantime the house was filling with water and I could not cotrol the flow.</p> <p>After about 15 minutes of struggle in the dark, I finally got the water shut off.</p> <p>I called Absa Home Insurance after 9am to inform them of the unfortunate incident.</p> <p>Absa managed to get a plumber out by 4pm the same afternoon. He photographed the damages and reported back to Absa , who immediately informed him that the incident is not covered and he should block off the pipes with blanks. He did so and left.</p> <p>I received a call from Absa Home insurance the next morning stating that a rejection letter was to be emailed - Which after several days has never been received , and they also informed me that they will not process the claim due to the type of pipe that the builder had fitted 15 or so years ago. I understand that the pipes are not covered but waht about the laminated flooring throughout the home.</p> <p>They have not been taking my calls ( 24 calls made in total ) and have since thrown a blind eye to my loss and my ****aged home.</p> <p>Their service is undoubtedly putrid and they should step up to the plate when required to do so.</p> <p>I demand some for of communication from them, my flooring has since the incident deteriorated and my calls to them are invain.</p> <p>Can someone please assist me URGENTLY. Absa you have let me down terribly and I will never recommend you to anyone, as a matter of fact I will share my experience with everyone , so you dont get to dissapoint them as well.</p> <p>I have employed an attorney to assist me , but she awaits a report from Absa as well as the reason for rejection, which is still forth comming.</p> <p>Please Help , </p> <p>Just so everyone becomes aware - if your builder is fitting braided piping to your plumbing , please know that it will be a problem with your insurer , who at the time of the purchase of the home will fail to sit you down and discuss what is and isnt covered. Also know that 90% of the homes that I sell has these pipes fitted to their mixers throughout the house. So there is a lot of people out there that will be experiencing what I am. </p> <p>Unfortunately for everyone , its the only piping I know that is freely sold by all hardwares when acquiring taps. Nothing else fits ( No other alternatives are available )</p> <p>Absa I expect some form of respect and insist on communication from you.</p>