ABSA HOME INSURANCE is a waste of time and service is a joke.

My house was struck by lightning on last Wednesday morning. All my security around the house was destroyed. I have been battling since last Thursday morning to get a final answer from them as to the repairs as I have home insurance with them. I am the only one following up and getting the assessment done and now I am managing the contractor. I never get one story as ABSA blames the contractor and the contractor blames ABSA. I did a claim with Discovery at the same time and my claim is already paid out. What I difference in service. All I want to know is what is going on but I get no answer. All it get is excuses but no action. Where do I go next as so far it is a waste of time. One week and I am nowhere with no alarm, no cameras, no beams, no electric fence and my lights are not working.