ABSA HOME INSURANCE IS A DISASTER

I logged a claim on the 22nd of October with Absa Home insurance. The following day they sent their service provider. I was not happy with the guys appointed by Absa they ended up measuring the floor size inside my house with no paper on hand to take notes or whatsoever. Then on the 9th of November, I did a follow on my claim and was told that their service provider had not submitted the report of my roof evaluation. Then on the 16th of November, I received an email stating that they've received the report from their service provider and it has been forwarded to the management for review for the outcome of my claim. Until today no communication from Absa to advise of the outcome of my claim and my roof is leaking consider that it raining and the damage is getting bigger while they are seating in those big offices lazying around and not reviewing my claim. Today is exactly one month since I logged my claim. My question what is their turnaround time? Or maybe they will respond once my house is totally damaged, is that what they are waiting for? I am so upset with Absa. After this, I will be shopping for better home insurance. ABSA does not take its clients seriously. Even one star is too much I wish there was a negative star. They were quick to send the renewal on the 18th of November with an increase in my premium but failing to review the report.