ABSA HOME INSURANCE is a ****

I lodged my claim for the roof that was leaking in January 2024, the waited for three months to send their assessor who came perform his inspection mind you, he didn’t even bother about going on top of the roof but he just interviewed neighbours. ABSA HOME INSURANCE declined my claim, and they didn’t communicate their decision with me, I only got to know after a month or so and only when I contacted them. Reasons for declining were that it was my fault I was not taking care of my house. They promised to email a letter but that did not happen.

I lodged in a dispute, they sent their expert who brought all the tools. Second time around there was no feedback given. Upon phoning them again doing follow up I spoken to Lerato Jan who informed me that my claim have been decline, for the following reasons: 1. Took too long to report as the report says there are broken tiles, they are not sure when they broke and that might cost them about R15 000.

2. I should have fixed the roof on my own after reporting complaint on them while waiting for them to avoid further damages.

So you will delaying sending your assessor’s and also not communicate your customers?

It’s time for me to bid a farewell I cannot tolerate this treatment from you all anymore. Please be warned good people.