Absa Home Insurance

I put in a household claim (Claim Number ***) with ABSA insurance on 3 January 2022 and have heard nothing to date from them. Today is 28 April 2022. I have phoned them on numerous occasions and send them numerous emails. The response was that due to covid the claims process has been delayed and the claim is with the accessors. I have also send emails to ABSA complaints department however even this did not work. Has anybody else had the same treatment and what did you do to resolve the problem. Thank you