Absa Home Insurance

Absa was informed in July that we do not want their insurance on our bond again. We provided all the required documents of our new insurance but still the yearly insurance was charged to our account in August. We have been to the local branch who referred us to Absa HOC. Numerous phone calls, emails (***) from our side, and still no acknowledgement on their side; still waiting for the amount to be removed, as well as a detailed statement to ensure that the additional interest charged on this, has been fully written back. Even after calling their complaint department, where we were told to forward the email string to their complaint-email (***) has resulted in NO REACTION. Wonder where we can lodge a complaint about their complaint-department? But sure that will be useless too I suppose. We have better insurance (more cover) and pay less for this through Outsurance. BUT now we are double-ensured, which they will certainly use against us, should we need to submit a claim. Really hoping to get someone from ABSA's attention this way, as all other routes have dismally failed. Zip zero customer care