ABSA HOME INSURANCE

Good afternoon. On Friday, the 26 March 2021 i received an email from the ABSA claims department with an email address of: ***ca saying should i not respond to their within 7 days of that email they will close my mothers file. I am writing this with anger and frustration. I am the daughter of Mrs Ndishishi and seen that my mom does not have an access to email or technology for that matter whenever ABSA wants to send something to my mom she gives them my email address and i also together with the help of my brother assit our mother. So last year my mom approached ABSA with the leaking of the roof at home. They sent Musanda projects to come assit us but after a week if am not mistaken it rained and leaking still persisted. We contacted ABSA again with regards to the problem. Someone came home and told us that Musanda projects had not done a proper job with the roofing. We contacted ABSA again they promised to send someone home NO ONE came. It it now 2021 but ABSA has the audacity to tell send me an email saying they will close the file should we not sign the lieu settlement. On the 0i March i sent an email with regards to rhe lieu settlement with the instruction of my mother. I respond to Mr Sadiya Benjamin with the email address ***ca and i cc'd the claims department on that email together with Ms Marzina Kana (***ca) and my brother on that email. To date NO one responded to that email!!!!! An email which was sent on the 09 March 2021. The email i received on Friday has a claims number of *** saying and I quote "we refer to your claim report on 09 July 2020"!!!!!!!!!!!i beleive this is when i started communications with ABSA with regards to the challenges we were experiencing at home. Now tell me my mom has been paying for this insurance since 2015, more than 16 years now and we hardly claim or report anything. The very same insurance who has not been assisting us since last year (2020). When i then respond with why my mom was not happy with the lieu settlement which was on the 09 March NO ONE bothered to acknowledge my email nor respond for that matter but now you want to turn the table around and tell me should we not respond you will close my moms file. No disrespect here but you want to take us for fools and take ys for granted!!!!! Why did ABSA not respond to the email sent on the 09 March 2021? and please don't tell me no one received that email because i cc'd 2 recipients on tjat email the 3rd recipient been ny brother. To date NO RESPONSE. I have every proof of communication since last year. I am very disappointed with how we are been treated and not been assisted yet my mom pays insurance foe her bond! We feel like you taking advantage of us. You have not esponded to our reply but keep forcing us to take the settlement amount, we have every correspondence email. If you want us to take legal action then we definitely will, your scare tactics won’t work with us. Sending this on behalf of my mother like i always do when she needs assistance since she does not have access to an email. I believe ABSA Bank also has all her details but she always asks my brother and i to assit her or rather a consultant calls her when we both home to assit her make a decision sewn that she is not that good in English. Looking forward to sharing from the ABSA team.