ABSA Home Insurance

My property in West Beach, is insured with the ABSA HOC Insurance

27 July 2022, I have submitted a geyser claim, with an official “ABSA Claim Form”, invoice from the plumber and required documents. Also I have informed them, that the leaking geyser has caused water damage to the ceiling and outside wall. I have asked them if they want to send their own contractor, or if I must attend to it.

3 August, Thembelihle Thwala sends me a mail, asking for the plumbers VAT number, the registration number, old and new geysers serial number and COC.

3 August, we send Thembelihle Thwala, the requested information. It is interesting to note that the Vat, registration number, old and new geyser number, are listed on the invoice.

4 August, Thembelihle Thwala asks for exactly the same stuff which we sent her the day before.

5 August, we receive a mail from: ***ca, asking for exactly the same information as requested 3 and 4 August.

22 August, I am asking: ***ca, when could I expect payment, considering that they have all my information and I haven’t heard from them. Once more, I have asked them, if the water damage will be fixed by them, or if I must use my own contractor.

17 September, Mothogobeng Nkadimeng contacts me asking once more for the exact same information, as requested by, Thembelihle Thwala, 3 and 4 August.

18 September, just to get this settled, I send him all the previously sent information again. Attached find requested pictures. All other requested information, is listed on the attached Invoice and COC.

19 September I got a “Cash Settlement Offer”, which I accepted, signed and returned on the same day.

24 September, because I still haven’t been paid, I resent the acceptance of the cash settlement again.

27 September 10:30, I phoned in and spoke to Letso Segele, from the claims department. First she claims she hasn’t received my “Cash Settlement Offer” When I give her the date namely 19 September 10:46 AM, a miracle happens and she can now find my mail.

Fact is, ABSA have given me the run around from 27 July to today 27 September, on a straight forward claim. So far I am still waiting for payment.

Because I had no feed-back from ABSA about the repair of the water damage, I have organised a contractor to do the paintwork this week. To get the money for the restoration of the water damage, will then obviously be another painful exercise.

It is apparent that this is the business model that ABSA has chosen, putting incapable, ground feeding people in place, to delay pay-outs as long as possible.