Absa Home Insurance Division - they look for reasons not to pay.

Absa Insurance worse experience ever. Claim Number ********** . The house has just been registered on the 23 April 2019. Tenants moved out on the 1st took keys on the 1st and 2nd the house had burglary. Assessors came immediately once I notified the insurance however they seems to think that I am telling the truth and I keep answering the same question about the vacancy of the property which I had confirmed several times that it was vacant from the 1st at night. Now I am asked to provide water and electricity statement to proof my claim. What is that going to prove as that is under the previous owner and have not opened my account yet and now I must request that information to proof my loss. however they have documents confirming that house was registered on the 23rd. They are looking for excuses not to pay. I am taking them to Osti by Thursday if I do not get feedback.