JM
Jonathan M
1 reviews | Active since Jun 2012
08 Jul 2023, 11:01
ABSA HOME INSURANCE - DISAPPOINTING SERVICE
I have been a client with ABSA Home loans with their home owner's insurance. They are absolutely great at debiting my account every month (they never forget!) My claim on 6 June 2023 is still pending despite reporting the matter to them, sending them the documentation as requested, reporting to the SAPS, etc. They refuse to respond to any of my emails. It is a nightmare reaching any of their people by telephone. My claim is yet to be resolved. One of the worst companies I have ever dealt with! JSM
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Absa's replyOfficial
10 Jul 2023, 08:07Dear Jonathan Maistry
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply10 Jul 2023, 08:07
Official
Dear Jonathan Maistry
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareNthabiseng Sibande