ABSA HOME INSURANCE COMPLETELY SUCKS

My husband logged a claim with Absa Home Insurance in last week (Friday / Thursday). Our geyser started leaking - AGAIN!! Some guy (Morris) the plumber came out, assessed and told us that the matter would be attended to within 48 hours and a R500.00 excess would be payable. WELL, GUESS WHAT??? We're 4/5 days down the line and nothing has happened. THE WATER IS RUNNING FROM THE CEILING IN MY KITCHEN, DRIPPING ONTO MY STOVE, MY CUPBOARDS. IT'S RUNNING FROM THE CEILING IN THE BATHROOM, IT'S RUNNING FROM THE CEILING IN THE PASSAGE - WATER ALL OVER THE PLACE!!!! Today after having to make another call, after having called on Monday, Tuesday..... We're told that some or other company will go out again for assessment. I DON'T GIVE TWO ****S WHO ABSA EMPLOYS AS THEIR SIDE KICKS TO DO THEIR WORK FOR THEM - I'M PAYING THEM TO RENDER AND DELIVER A SERVICE TO ME - ****** THE REST. I WANT THIS MESS SORTED OUT IMMEDIATELY!!! MY CEILINGS, MY GEYSER, MY CUPBOARDS AND WHATEVER OTHER DAMAGE THAT WILL BE CAUSED BY THIS MESS THAT WAS LEFT FOR SO LONG. I COULD'VE USED THAT EXCESS AMOUNT OF R500 TO FREAKING BUY NEW PIPES OR WHATEVER AND FIX THE DAMN THING OVER THE WEEKEND.... THIS IS RATHER PATHETIC TO SAY THE LEAST.