ABSA HOME INSURANCE COMPLAINT - NO SERVICE DELIVERY

Three weeks ago our ceiling in the TV room fell down. We have been battling since then with ABSA HOME INSURANCE to get one of their contractors to come and fix it. But to no avail. After countless calls to the call centre we are no further.... The staff in the call centre have absolutely no idea of where places are situated in South Africa! We are in Thabazimbi, Limpopo (about 1 - 2 hours drive from Rustenburg) they have even sent the contract to someone in Tzaneen (5 hours from Thabazimbi). The claim (Claim No: ***) has now been allocated to three different contractors, none of which have come to light. We have even gone so far as to get a quotation from a local person after ABSA told us to get this. Our emails go unanswered, the call centre gives us the run around by making promises of calling back which also does not have. Nobody at the call centre takes responsibility because each time (after holding on for 20 mins or more) you speak to a different person that promises to resolve the issue and call back which never happens. Is this really the client service that ABSA offer??? AFTER ALL WE ARE NOT ASKING FOR ANY FAVOURS - WE ARE ONLY EXPECTING A SERVICE FOR WHICH WE HAVE BEEN PAYING THE PAST 30 YEARS!!!! ABSA HOME INSURANCE IS LET DOWN BY THEIR STAFF.....