ABSA home insurance claims, dont expect to be helped in a hurry, it wont happen

i am so frustrated and after several calls and finally getting hold of an extremely rude, unhelpful, call agent that is supposed to be in charge of my claim, i am still no closer to getting my claim resolved. im told that its not her problem as she was on study leave and its not her problem to hand my claim over while she is not there. i have called in 4 times in 1 week, asked the same questions told the same thing that someone would contact me back and that has still not happened. one of the repairs is a security risk to myself and my home, but it seems as if ABSA just doesnt care. Thank you Lesego for giving me the worst service i have ever received from ABSA and not caring about a client. after being with ABSA for over 30 years i am on the bring of transferring everything over to another bank so i hopefully will not be treated like this ever again by my so called banking institurion.