Absa Home Insurance Claims -

I submitted a claim for a leaked pipe in my wall at the end of January. A contractor was sent out and gave in his report and I had to call to find out the status of the claim as there is no feedback from their side.<br> We agreed to have Absa pay the money to me to fix the leak, I completed the form on the 11th February and was advised by Moreri on the 19th Feb, that the payment was in process at the payments department. I have sent various emails to follow up to which I have not received a response. On the 03rd March I emailed [Email Removed] and they rep**** on the 4th March acknowledging my email and escalated my query to Absa Home Owners Management. Its now the 16th March and still no response. I find this completely unacceptable that a payment can take more than a month to process especially because its a leaking pipe which is affecting my water bill. The lack of communication from the claims department is unacceptable and the customer service even worse. As a customer of Absa Bank, I feel completely frustrated with the manner in which my claim has been dealt with and that still I am sitting without an answer. I need this sorted out ASAP!!!!