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Estelle S

1 reviews | Active since Jan 2018

16 Mar 2018, 22:52

Absa Home Insurance - Claim Missing in Action!

We have received NO feedback on our house insurance claim submitted in January. We cannot get through to the call centre at all, and no-one is responding to our emails. Where we did get through to the contact number we have, the assessors apparently submitted the response late, the file was lost etc etc and thereafter unable to get hold of anyone.

This is not acceptable - my house patio is about to collapse after the hail storms we had in January.

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Replies (2)
Absa
Absa's reply19 Mar 2018, 10:10
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

ES
Estelle S's update19 Mar 2018, 10:24
Reviewer Update
To whom it may concern Suddenly ABSA Insurance (Thabiso Chaka) found my contact number this morning after a month and a half of ignoring all our emails, messages and phone calls. I am absolutely livid to hear - after a month and a half, that this damage (which directly occurred the NEXT morning AFTER a series of massive storms in January) is due to inadequate construction when the house was extended with damages over time. This claim is rejected. How does a patio ceiling wall that was constructed more than 15 years ago suddenly start collapsing the next morning after a series of heavy hail storms? The reason for the delay in coming back to us, according to Mr Thabiso is due to the volume of claims and amount of work they have to deal with. I can solve this issue of having too many clients to deal with, and you will have one less client to worry about in the future. I will start moving my services away from Absa - and will inform you as soon as the first is ready to move.