ABSA Home Insurance Claim

I'm a loyal customer since the days of UNITED, Volkskas, etc. Recently I had a home insurance claim turned down because of several ABSA reasons of which I became tired to argue due to the lack of intelligent reasoning. In the meantime I had the damages fixed at own cost. I submitted pictures of repairs and associated proof of costs to ABSA and my "Private Banker". All I'm asking is for someone to confirm and accept and come inspect if necessary. In the meantime I'm still paying my insurance monthly. Please can you honour your commitments to your customers. Your service is pathetic. I will name and shame people on this platform if no feedback is received.