ABSA home insurance claim

We have our structural home insurance with ABSA. What an absolute nightmare they have been. We sent an email and pictures to the general email address on 6th May this year, as we had water damage in the bathroom, due to a leaking pipe. After numerous phone calls, it turns out that the person who was supposed to be handling our claim, had actioned NOTHING a week later. They eventually sent 2 service providers to assess the damage. The first assessor said they could save the marble vanity top and the second said that it showed cracks, so would crumble. They asked the second provider to remove the cupboard and send detailed pictures which they duly did. Their quote was then rejected, and it was given toe the first provider who said the top could be repaired. It crumbled and removed! Now we have them telling us they will do the cupboards but no marble! Really!!! ABSA has not communicated with us through ANY part of this process and we keep having to ask for feedback. It is now over 3 months later and I STILL have no bathroom and no solution. ABSA are completely and utterly useless at actioning anything and don’t communicate properly. I am beyond frustrated and certainly will tell everyone we know about our shocking experience.