Absa home insurance claim

Absa home insurance has bad service ever, I made claim on the 8th December 2022 for my fallen wall and gate broken, they never called me ever since I have been calling them talking to different consultants with no help sending me to contractors that they have appointed Abafazi construction with no help also change construction to HaBa construction that is also telling me that they will help me in January the consultants at absa telling me Nombulelo Dube is on leave Goitsimang to help but couldn't talk to her, Lizzy tried to help but unfortunately am still seating with broken gate and fallen wall. I am at risk with gate not locking.😡😭😭