Absa Home Insurance Call Centre

On Monday evening 22/2/18 my pressure release valve of my geyser broke and caused the water to run through my light fitting and ceiling onto my wooden floors. we called the Absa call centre and the consultant that assisted us in the evening was very helpful and as promised the contractor was at our house the next morning after 8:00. The contractor then advised that because the geyser that was installed is still under warranty and poor workmanship they will not be able to repair the issues. Another contractor was then dispatched the next day by Absa to come and fix our water problem. after calling the call centre and the company a few times to find out where their plumber he at last arrived close to 12:00. The valve was fixed and the contractor explained to me that the next step is that they take photos of the damaged caused and send a report to Absa. An assessor will then be send out to our house to asses the damages... STILL WAITING... we have been calling from the 24th to find out what is going on with our claim and the call centre agents if asked what is going on they cant give you an answer so we are kept in the dark. we have asked numerous times to be put through to a Supervisor where we were told they are in a meeting so no supervisor available to assist us with questions that the agents cant answer. when we were eventually put through to the supervisor you were kept on hold for 10 to 20 minutes and guess what... no answer or we got cut off.

With service like this we will be moving our Home Insurance to another company who will then hopefully give their clients the proper service and feedback they deserve.

Unfortunately we now still need to follow up with Absa on what is happening to resolve our claim as i suspect that with their lack of service they wont!!!