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AS
Andre S

1 reviews | Active since May 2023

14 May 2023, 16:38

Absa Home Insurance - Burst geyser - bad service

I registered my claim with Absa home owners insurance on the 10/05/2023 (ref: C-***6). I haven’t had any feedback from them since then. I have been sending emails to *** on Friday 12/05/2023 after I waited the 48 hours for their response. Honestly this is unacceptable. I have a burst geyser. Absa only state their so-called professional and highly skilled consultants will assist - what skills! Absa has great processes but their personnel is not applying it! Absa used to be great but this is unacceptable.

0
Replies (4)
Absa
Absa's reply15 May 2023, 08:30
Official
Dear Andre Scholtze

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint is C-***5
 
Kind regards,
Group Customer Care
Rezona Louw
AS
Andre S's update15 May 2023, 12:28
Reviewer Update
Rezona, your comment above does not ring true. To date and time no one contacted me!!
AS
Andre S's update15 May 2023, 12:29
Reviewer Update
I was also not sent your specific contact details
Absa
Absa's reply15 May 2023, 13:09
Official
Dear Andre Scholtze

Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards,
Group Customer Care
Rezona Louw