Absa Home Insurance - Bad Service

I have logged an insurance claim with Absa Home Insurance for a burst pipe in my ceiling on the 31st October 2015.<br> The plumbers were dispatched on the same day, but were not able to repair the pipe.<br> The leak was stopped and they promised to return once they have sourced the part that they require.<br> <br> After several followups to Absa by myself, due to little/no feedback/updates from them, I was told that they will cash settle me as the plumbers are unable to source the required part. I refused to accept the cash settlement and the plumbers returned to my home on the 18th November 2015 to do another inspection in order for them to quote on what it will cost to fix my problem.<br> <br> Since then I have not received a single call from Absa Insurance to provide me with an update re the status of my claim. <br> I had to call them last week and again this morning after being told that they would call me back, but did not.<br> When calling them this morning they again told me that the only option they have is to cash settle me and then I will have to sort the problem out myself.<br> <br> I have left a message for the claims manager(Pauline Moloro), but still wait for her call or respond to my email