Absa Home Insurance

We are really really dissapointed in The Home Insurance department, we never but never had such bad experience with someone else!! For first they write an email to me, to tell me they have been in contact with my cliënt, and so they never ever was in contact with the cliënt, i wrote emails and emails to cancel the cliënt's insurance with them, because he had body corporate insurance, still the policy is not cancelled, and the cliënt havent received his refund of double insurance, we phone and phone, and on the end, the phone just go down, we also don't get any feedback from them, and we dont know what to do , because we can't get hold of them-------Most Disgusting services we ever had