Absa Home Insurance

<p>The 14th of June we had a break in at our home. On the 15th of June I contacted Absa Home Insurance to register my claim for the damage to our property, after supplying them with a Case Number we received an claim number. On the 22nd of June after receiving no contact at all from Absa I contacted them with my Claim Number. I was put through to a lady named Ntlotliseng in the call centre with whom I disussed my complaint. She then asked me to hold as she will follow up as to why no contractor have been to my home for inspection. After holding 10 minutes she came back to me saying that they currently have no contractors available to assist me in this matter. She then asked me if it would be possible for me to obtain my own quotations and email it through to her, I then said I would do so as currently my safety gate and burglar bars at home is still damage and I am scared of another break in. This discussion took place on the 22nd of June on which I emailed the quotation to her on the 23rd of June. Multiple emails was send on which I received read receipts that these emails was read, NO REPLY.....I tried phoning her on her extention....NO ANSWER. It is the 27th of June, 13 days later and still I have not accomplished anything with my Home Insurance with regards to my claim. Every month my premium is paid on time, but when it comes to claiming for what you pay for they are missing or you battle to get a claim out of ABSA.I think this is the worst bank, with the worst service out there. About two years ago on a previous claim I experienced the same on which the quality of the work done by the contractor was just as rediculous. I am not very HAPPY with this pathetic service offered by ABSA Home Insurance.</p>