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Patrick N

1 reviews | Active since Jul 2017

11 Aug 2022, 00:42

ABSA HOME INSURANCE

In February 2022 we made a claim for a burst geyser, water leaking nonstop, They sent an assessor to check, After the inspection the assessor told us that the insurer will get back to us. The insurer admitted that the geyser was still under warranty and the manufacturer would be sent by them to come out and fix it. After all necessary procedure, Nothing happed till this day. Unhappy with Absa Insurance Company at this point. We are paying for no service.

Absa Insurance ignored our claim and the benefit of doubt we afforded them, Now there is more damage to wall, paving and high water bill.

My next move is to cancel the insurance with ABSA

0
Replies (3)
Absa
Absa's reply11 Aug 2022, 10:26
Official
Dear Patrick Bongani Ndala 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***4.
 
Kind regards, 
Group Customer Care 
Rezona Louw 
PN
Patrick N's update17 Aug 2022, 14:12
Reviewer Update
Dear Rezona,

Thank you for assisting in speeding up the claim after a long wait,
I do appreciate your prompt response
The geyser was replaced as discussed.

I will be awaiting your response regarding the new report from the contractor.
Absa
Absa's reply22 Aug 2022, 14:39
Official
Dear Patrick Bongani Ndala 
 
Thank you for your posting.

Please refer to our email send to your personal email address.
 
Kind regards, 
Group Customer Care 
Rezona Louw