DM
Dawid M

1 reviews | Active since Mar 2010

21 Jun 2017, 10:00

ABSA Home Insurance

<p>I entered a claim on my property on 2017-05-16. The assesor was at my place 3 days after the claim was entered and the contractor was there 1 week later. Up to today, nothing has been done. I phoned ABSA at ********** 876 last week and according to them the assesor report is not in yet. They phoned the assesor and said that they will have the report by the end of the day. 1 week later still nothing. I phoned again and get the same story. This is my boundary wall and it is a security risk and I asked absa to put this as a high priority. 1 month and 5 days later and still nothing has been done. I asked ABSA for a new assesor but they said it will only take longer. Claim nr: ********** </p>

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Replies (2)
Absa
Absa's reply21 Jun 2017, 11:03
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply30 Jun 2017, 10:46
Official

Thank you-matter wll be logged on our system