ABSA Home Insurance

After the KZN floods in April which had some horrific damage done to peoples properties and left many homeless in and others like myself in the heat of an insurance claim. I contacted ABSA Home Insurance to submit my claim in April 2022 for the damages which occurred on my property due to the floods. If i can say the worst service experience i have ever had is an understatement in the least. I have never received any feedback after constant follow up phone calls and emails. I was told on four different occasions that my claim had been escalated to the procurement manager of which it never had been. After sending their own service providers of which failed to upload the report and photos of the damages and quite frankly were not skilled in the area of doing the job only to appoint another service provider of which also failed in the sense of being able to do the necessary repairs required. It is without a doubt that your mandate to have the property reinstated to what it was previously like prior to the damages which took place and you have not stuck by your mandate of insurance nature in any regard at all. I am hugely disappointed in ABSA Home Insurance and second guess when dealing with this company. I took it upon myself to get two local specialist companies to come in and do quotations which i submitted only to be told the Assessor only received the one from the claims department and used my invoice to base costings on as she had forgotten to allocate extra work which was stipulated on the invoice which had not allocated for. Very unprofessional and no one takes any accountability on their part to help or assist you.