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Giuliana C
1 reviews | Active since Jan 2020
07 Sept 2021, 07:42
Absa home insurance 24/7 emergency line doesn't exist
Absa provides a home insurance with an emergency line24/7, but it only works office hours. How this could be an emergency service???
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Replies (3)0
Replies (3)
Absa's replyOfficial
07 Sept 2021, 10:50Dear Giuliana Costa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Sept 2021, 10:50
Official
Dear Giuliana Costa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
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Giuliana C's updateReviewer Update
09 Sept 2021, 07:15Dear Rezona,
Could you provide an emergency number as per adversited and accordingly pay for this sevice?
ABSA is taking costumer for a ride. It's not fair.
Even the electrician was sent to fix a problem, created another problem as I doubt he's a real professional considering his assistant did the whole work.
Regards,
Giuliana.
Could you provide an emergency number as per adversited and accordingly pay for this sevice?
ABSA is taking costumer for a ride. It's not fair.
Even the electrician was sent to fix a problem, created another problem as I doubt he's a real professional considering his assistant did the whole work.
Regards,
Giuliana.
GC
Giuliana C's update09 Sept 2021, 07:15
Reviewer Update
Dear Rezona,
Could you provide an emergency number as per adversited and accordingly pay for this sevice?
ABSA is taking costumer for a ride. It's not fair.
Even the electrician was sent to fix a problem, created another problem as I doubt he's a real professional considering his assistant did the whole work.
Regards,
Giuliana.
Could you provide an emergency number as per adversited and accordingly pay for this sevice?
ABSA is taking costumer for a ride. It's not fair.
Even the electrician was sent to fix a problem, created another problem as I doubt he's a real professional considering his assistant did the whole work.
Regards,
Giuliana.
Absa's replyOfficial
09 Sept 2021, 13:32Dear Giuliana Costa Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Sept 2021, 13:32
Official
Dear Giuliana Costa Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email sent to your personal email address.
Kind regards,Rezona Louw Group Customer Care