ABSA HOME INSURANCE

So we got home 2th of Jan 2015, the whole house was flooded and we phoned absa insurance the 4the of Jan 2015 to assit. They came out the 5th of Jan to repair the geyser. they said an assessor will come in 48hr, after 48hr no assesor were there, then Maureen Matllepoo(call centre) said we must wait another 48hr. Mnr. Sauka from Digicall only came the 15th to my house after i've taken a week of waiting for a assessor. He then said he will just paint the ceiling after its wet and just replace some of the damage built in cupboards. (my kitchen will look like a smarty box) The 19th JLM carpentry came and said its impossible to only replace some cupboards. The we could conformation that they will only pay out R14000. This must then cover the repair of ceilings, cupboards and paint off wall. JLM then told us they will not do it for that price? today is the 4th of Feb and its still not sorted.