ABSA HOME CLAIMS NO RESPONSE

My Mom Mrs Jo Spies, has been waiting for a return reply from Abasa Home Insurance for two months, on a crack in her bathroom wall. A case stretching on for a few years. As my mother is 84years old and been with Absa Insurance all her life, I find it appallingly bad service that I have left messages on my mother's behalf, spoken to the claims complaint department and still not heard from a manager about this case. I am beginning to believe she has been pushed aside as well as deliberatly delayed on any form of a response. Sham on you Absa I'm not sure what service you offering!!! Your front desk administration seems the only working part!!!! Your management is DEFINITELY NOT!!!!!! We have not been able to use this bathroom for the full extent of time it IS currently taking for a return response on an assessor to view our complaint!