ABSA /HOLLARD

<p>My mom has a disability policy with Hollard,she hurt her back a few years ago and went for various operations and finally dr's decided to board her. Now she's struggling to get the lump sum out of ABSA and Hollard. Every time she phones they will inform her that they attending to her documents and when she phones again then they all of a sudden don't have documents and she must resend them. She put a complaint in at the Ombud for financial services aswell and they also waiting on ABSA. When my mom phones them they will inform her that they will get back to her in a few days and when she phones in few days they just extend it. Her policy number is *** if anybody can assist . Mrs. JMJ Adams</p>