JN
Juna N
1 reviews | Active since Sept 2016
07 Jun 2023, 07:34
ABSA holding customer's money ransom
For the last 8 months, I have been having trouble with international transfers to RSA. The money would be out of my local account and then held in limbo by ABSA. Even though the ABSA app allows the release of transactions, it does not reflect. ABSA, for some reason, is allowed to hold one's money ransom!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
07 Jun 2023, 09:04Dear Juna Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Pravesh Bejay Absa Bank Group Customer Care
Absa's reply07 Jun 2023, 09:04
Official
Dear Juna Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. Regards Pravesh Bejay Absa Bank Group Customer Care