YK
Yi-Huei Ko
1 reviews | Active since Feb 2013
20 Oct 2021, 09:17
ABSA HOC Vetting
Can't get hold of anyone at ABSA HOC Vetting department. They take 2 days or more to reply an email, I have an urgent matter and is still waiting for them to attend to it. My insurance broker was on a call with them to clarify what their requirement is, he sent the policy back for vetting, they told us we did not meet the requirement. All the information on the policy was from your side, and now you telling us we did not meet the requirement. WE CANNOT HOLD OF ANYONE! With this kind of attitude, we surely will not choose ABSA home insurance.
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Absa's replyOfficial
20 Oct 2021, 12:42Dear Yi-Huei Ko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply20 Oct 2021, 12:42
Official
Dear Yi-Huei Ko Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Best regards,