ABSA HOC - Poorest service ever!!! More than a month for a geyser claim and no response from 5 people

I have had home insurance with Absa for close to 7 years. On 22 February I claimed for my damaged geyser and Busiswe Kambule provided me with the claim number and process. I paid for the repair as I was using my own supplier and provided the documents stated on the 1st of March. On the 7th I called and was informed I provided to much information. I resent less. I then contacted them a week later and was told Busi will respond with the payment form. Nothing happens. On the 18th I reached Kevin Zondo who said he will handle it. I sent everything to him since Busi and ***ca returned a full mailbox and failed to send message. I have not received any feedback since. on the 31st I followed up with and email and Kevin was out of office and it said I should contact Nathan Smith, he returned a out of office and said I should send it to Neelamathi Naidu. I did this all on the 31st. Today I have followed up to all as no one has contacted me. After asking for assistance for weeks and responses and requests for information I would honestly state the worst service ever.