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Charissa B
1 reviews | Active since Jun 2018
11 Jan 2023, 13:03
ABSA HOC PATGETIC SERVICE AN DLACK OF ACCOUNTABILITY
ABSA HOC the worste ever...
No accountability and defnitely no customer service... stupidity and lack of understanding on the highest level!
The Emergency line "Europ Assist" is a msg service - they only take messages until someone can attend to it at 8am
The Service pathetic - the promises are poweful but the execution .... worste ever... lines dropping, no feedback, no note making, the list goes on and on...
Fogi - not sure who approved it.... but the worste plumbing services on this panel, most unprofessional
5hrs later and still nada...
Absa South Africa
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Charissa B's updateReviewer Update
11 Jan 2023, 17:26I just received a call from Mpho from TBHO telling me they can only attend to my burst pipe tomorrow morning. (this after I waited since 16h30 for them to come out - following their call at 15h20)They have to attend to a major burst pipe somewhere that needs urgent attention.The lady was under the impression - I have a toilet problem in the house.I'm not sure what is more urgent than waiting since 6am to be sorted out - for a problem created by absa. I have a water bill of a burst open since 01h29am and ABSA will cover the costs - I refuse to have the dame challenge of covering a water bill of R20k due to ABSAs pathetic workmanship and service.This is completely unacceptable.Seems like another day with jynkids not going to school and us staying at home.I'm really highly irritated after I lost 7 days of income last year for the same **** service from ABSA, ABSA HOC and Fogi.And an assessor that casually tells me it's my problem and nothing to do with the bank.I'm really not a happy client
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Charissa B's update11 Jan 2023, 17:26
Reviewer Update
I just received a call from Mpho from TBHO telling me they can only attend to my burst pipe tomorrow morning. (this after I waited since 16h30 for them to come out - following their call at 15h20)They have to attend to a major burst pipe somewhere that needs urgent attention.The lady was under the impression - I have a toilet problem in the house.I'm not sure what is more urgent than waiting since 6am to be sorted out - for a problem created by absa. I have a water bill of a burst open since 01h29am and ABSA will cover the costs - I refuse to have the dame challenge of covering a water bill of R20k due to ABSAs pathetic workmanship and service.This is completely unacceptable.Seems like another day with jynkids not going to school and us staying at home.I'm really highly irritated after I lost 7 days of income last year for the same **** service from ABSA, ABSA HOC and Fogi.And an assessor that casually tells me it's my problem and nothing to do with the bank.I'm really not a happy client