ABSA HOC - Partially accepts claim

I happen to have taken up a home loan and home owners insurance policy with Absa HOC for a property which i don't even have a year staying in. Early in the month of November i claimed for licking pipes, the kitchen hot/cold mixer flexi pipes were rusty and licked. Absa sent their assessor who confirmed that only the flexi pipes needed to be replace and another assessor was sent through to check the extend of the damaged kitchen unit. I was not quiet impressed with their decision and asked a plumber from my area to assist with the damage because water was still licking and coming out after replacing the flexi pipes. I had found out that the damage was not only due to the flexi pipes but the pipes in the wall have been licking which resulted in damaging my kitchen sink unit. The claim was that Absa will fix the licking pipes and the kitchen unit but after having self fix the liking pipes and damaged kitchen unit Absa refuses to reimburse me for the entire claim. Reason being the damage of the kitchen unit had marks which imp**** that the damage had occurred long before my claim. I'm very dissatisfied with the level of their assessors and them not keeping up to their promise. Which is to remedy the licking pipes and damaged kitchen unit. This is a true reflection of how our money goes down the drain thinking that we are insured but later realizing that the insurer wants to partially excused themselves for comprehensively covering the our claim. I would not recommend anyone to take up home owners insurance policy with them