ABSA HOC -- Lack of communication

Absa House Insurance

1: We sent the mail to the wrong Absa address and no one mailed us back with the correct address. 2: We called them to find out the address was wrong so we mailed again to the correct address 3: 3 days later we called to find out the JHB contactor had declined the PTA Call -- so they assigned a new contactor 4: When I called the contract a day later he said he also declined 5: The keep on allocation JHB contactors to the PTA call 6: So we did the job ourselves with the winkies pumps in PTA 7: I sent the invoice and report. 8: I called to follow up just to be told I also needed a printed invoice and photos

I do note this is Jan -- but at no stage did the assigned agent call us or mail us -- I had to do all the chasing. This process is still ongoing almost 30 days later.

ABSA HOC really needs to up their service std and communicate with the client and this would have gone much better.