ABSA HOC is helpless

It's frustrating when you've diligently followed the process, had a compliant plumber handle the burst geyser repair in chilly June, promptly submitted all details to ABSA for the HOC insurance claim, only to be met with prolonged delays and emails stating the claim is registered. The irony of having hot water restored before the claim gets resolved highlights the inefficiency of their service. Paying premiums on time should come with timely assistance when needed, making the prolonged response from ABSA HOC truly disheartening.