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Debbie O
1 reviews | Active since Mar 2017
02 Jul 2020, 12:36
ABSA HOC Insurance Shocking service
My Solar system burst in June over the icy JHB weather. I submitted claim form, along with a quotation from my solar provider on the 22 June 2020. We have not been able to use the solar hot water system. 10 days today and no joy getting this sorted with Absa HOC Insurance. Due to Covid you cannot speak to anyone and everything must be done to 1 email address which is beyond ridiculous. Your consultants should pick up the phone and call the client at least after 10 days of nothing?!?
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Absa's replyOfficial
02 Jul 2020, 13:51Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply02 Jul 2020, 13:51
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd