Absa HOC

We bought a house 2 years ago and decided to take our home owner insurance with Absa as well. I have worked in the financial industry for 15 years and had banking experience with more than 1 bank. Absa is currently sitting at the rear end of my customer experience. It is soooo difficult to get someone 'that is willing to help you'. The call centre agents are not willing to go the extra mile and has a nonchalant behaviour.. My roof has been leaking for 2 weeks and they really could not care.. The CT branches don't have a dept and all calls goes to the call centre, which does not care about their clients. They do not follow up, they do not call back, when I called x3 occasions..... the call dropped on their side. I want someone to contact me to assist with cancellation of this insurance.