ABSA HOC Claims - SHOCKING!!!!

It would seem that every interaction with ABSA HOC is a serious case of pulling teeth. I doubt if I am the only person who has had multiple unpleasant experiences with the company over a number of years.

The latest one must be the last straw. From past experiences I decided to rather replace a burst geyser user a trusted plumber. Once the claim and invoice wer submitted to ABSA HOC for reimbur*****t, I received a mail confirming receipt of claim on 3 August. I then get a message from FOGI that a plumber had been appointed to replace the geyser (duh) when the plumber phone to replace, I had to explain the story. They then said they needed to inspect the work done by the trusted plumber (all with no comms from ABSA). I asked then to get ABSA to confirm they were now supposed to inspect, no response....... By 12 August and no response to the first case, I mailed HOC CLaims again, only to be given another Case Number. Now on phone trying to resolve with the Call Centre......... At least the Call Centre lady provided a good level of service. For the rest......

ABSA, is this customer service....... To many bad insurance related issues over years?