RH
Robert Harrison-White

1 reviews | Active since Jan 2012

30 Sept 2020, 06:35

Absa - Hit and miss banking

This morning I tried to pay and employee on the internet from my laptop. As usual - problems.. You cannot get a verification code to your phone from Absa - so you cannot complete the transaction. Ok - so I tried to pay the person from my cell phone. This is interesting - the transaction is verified after a long wait - but does not reflect as having coming off the account?? Go figure..... Whether you try to do transactions from a computer or a cell phone you always have trouble with ABSA - its a hit and miss show - Given the poor service at the bank generally speaking - the evident lack of capacity at all levels - its no wonder that their banking App and internet service cannot work properly - and I have no doubt that they cannot rectify anything. Hit and miss banking - interestingly sad...

0
Replies (1)
Absa
Absa's reply30 Sept 2020, 12:49
Official
Dear Robert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***9  Kind regards,Rezona Louw Group Customer Care