ABSA hiring clueless people with bad attitude

I lost my husband 29 June 2017. I went to his bank to report his death ABSA they told me to bring some documents and I did, I've been going back and forth to almost all the branches in PE and every time the response I get from the deceased estate, we haven't received what we asked for go back send that I will do as they requested and we got your documents but they we not certified go bring certified ones and I will do as they requested, they will say we didn't get this and that I will go back I give them again. Now I don't understand whose fooling who here, is it the people from Absa branch who will tell me we've sent this and that to the deceased estate or the deceased estate who are saying we have not received the required documents. I'm just sick and tired I've spent almost R500 going back and forth ABSA calling and sending email. That's not the end of it, my husband had a personal loan with ABSA but last time I was at ABSA cresta they told me not to worry about that cause my husband had credit life claim and it was paid in full so there's nothing to worry about. Now when I went to get my husband's statements they told me about the loan which is going up because no payment has been made and I'm responsible for it. I went to ABSA in Randburg to ask about this and about credit life claim and they didn't know anything they asked me to call them as I was trying to explain to the person on the other side of the phone, she only said can you give me your husband's ID no and she said sorry mam your husband doesn't have a policy with us I tried explaining to her that it's not a policy but she hung the phone I left ABSA crying I was so angry. I just now feel like going to the media this is just too much for me....