ABSA: Highest fees, lowest service levels

2023/11/29 - we had a lot of unauthorized transactions on our account, we logged a case with the ***** Department, and were promised a 15 working day turnaround time. On day 16, no resolution, we phoned, and suddenly they started to refund one of the two days of unauthorized transactions. On 2023/12/22, 2024/01/15, 2024/01/16 and 2924/01/17 we phone again, each time I am promised that Tina, the investigator will call me. This has not happened. On today's call I asked for a complaint number, and was given the wrong number. I had to phone again to get the correct complaint number, and then laid a complaint with Rosalea. She could not give me a reference number, as the system is down. She promised to send the reference number by e-mail, I have very low hopes. ABSA has the highest banking fees, with the lowest service levels in the industry.