ABSA: high fees - NO service

I am an ABSA Private Bank client and a Business Bank client. I pay nearly R1000 banking fees per month. For some reason, only known to ABSA, I can't download my business credit card statement for the (consolidated) control account from the ABSA website. I called the business credit card help line, only to be told that I need to send an e-mail to someone, requesting the statement. They can't call this person or send me the statement directly. They also can't give me the person's number. So what is the purpose of the help line AND why do I pay so much if the bank doesn't want to do anything to earn it! There is only one thing left to do; find another bank. There is nothing so liberating as to ditch something that does not work for you.